642-165 exam
Unified Communications Contact Center Express Implementation
Exam Number:642-165
Associated Certifications: Cisco IP Contact Center Express Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
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